Faq

How long does it take to receive my order?

Delivery of orders depends on the shipping option selected during the ordering stage. The shipping options available ranges from 1-3 days. Please note: Orders must be processed by 3PM to qualify being shipped on the same day Monday - Friday.

What are Grey Imports?

What seems attractive at first glance often hides a very different story underneath. So it is when it comes to grey imports. Buying goods cheaply doesn’t always mean you’re getting great value. There are hidden pitfalls many of us are unaware of. And unfortunately, if the truth is revealed, the penalties can be rather more serious than mere personal embarrassment… Things you should know before going grey…

• Products sourced from foreign markets will not usually include the valuable addition of any manufacturer’s UK warranty, offering maybe an extra two years free of charge to provide an unrivalled three years’ peace of mind.

• Retailers operating outside the UK may not include VAT in the price of goods, so at first glance their offers may appear very attractive. However the purchaser then has to transport the item back to the UK, with two obvious disadvantages:

a) If the goods go missing during transportation then the responsibility of tracing or replacing them – if the purchaser has been prudent enough to take out expensive insurance cover – falls to the customer. The vendor has received his money and will show no further interest.

b) As a UK resident the purchaser is legally required, upon receipt of the goods, to pay import duty and VAT at 17.5%. For peace of mind it is advisable to check the small print of the vendor’s documentation. According to H.M. Customs and Excise, unscrupulous overseas suppliers may falsely describe or value items to evade import duty. If the Customs declaration form on the parcel is found to be misleading then the recipient may be liable to financial penalty or prosecution. Purchasers may even have to forfeit the goods.

All the stock supplied by TCRDirect.co.uk Ltd is 100% garunteed UK stock. All products come with a minimum of 1 years manufacturers warranty.